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Aftercare Manager

  • Location: Northampton, Northamptonshire
  • Sector: Building
  • Position: Aftercare Manager
  • Salary: £48000 - £53000 per annum + Car or Allowance + Pension + Healthcare
  • Job type: Permanent
  • Job reference: Aftercare_1568794507
This vacancy has now expired.
Job description

PSR Solutions are recruiting for an Aftercare Manager for an established contractor in Construction. The business undertake projects in Commercial, Industrial, Education and Extra Care sectors and projects range from £3m - £40m in value.

As Aftercare Manager for the region you will be responsible for quality, compliance and handover of projects, liaising with clients and end users and managing defects on projects across the region.

You will ensure the 12 months defects period is a tracked and planned process, with safety being central to its function.


  • Record all defects raised for the full contractual period
  • Track and close these out within acceptable time frames to achieve client's satisfaction
  • Attend sites during the construction period to review quality of installation with attention to roofs, external envelopes and floors.
  • Attend last client meeting before PC and introduce customer process to the external customer.
  • Ensure the MGD 12-month inspection is carried out at least 1 month before due date.
  • Ensure full retention recovery is received, and any costs during the period are allocated to the Supply Chain or Partner responsible for the defect.
  • Track costs incurred vs Monies recovered.
  • Provide feedback reports to D&B / Commercial / Operational teams on common defects, poor performance detail and poor supply chain performance.
  • Contribute to the Business unit's targets and objectives