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Area Customer Care Manager

  • Location: Birmingham, West Midlands
  • Sector: Residential
  • Position: Site Manager
  • Salary: £40000 - £45000 per annum + £6.5k Car Allowance/ Company Car + Package
  • Job type: Permanent
  • Job reference: DW-19-014ACCM_1533113136
Job description

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My Client is a Regional Office of National House building business, the region has a turnover £150million and has achievable plans for continue growth over the coming years.



Your Role

As an Area Customer Services Manager, your main role is the ensure customer satisfaction when moving into new properties, representing the business and ensuring NHBC compliance, whilst efficiently responding to any customer quires.

You will complete approximately 3 home visits per day, responsible for up to 10 sites at any one time. You will be reporting to the Customer Care Director and have 2 Technicians reporting to you.

Responsibilities include:
  • Visit customers and assess works required and manage rectification, when required
  • Conduct a quality audit on each designated site
  • Complete all reports and administration documents as required
  • Conduct final inspection visits on build completions
  • Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser
  • Ensure that any major issues are reported to the Customer Care Director immediately
  • Ensure that all NHBC resolutions are escalated and communicated appropriately




Your Experience
  • 3 to 5 years previous experience working as a Customer Care Manager
  • Must be able to demonstrate excellent communication skills
  • Ability to display a tactful and assertive attitude
  • Ability to handle complaints and difficult situations
  • Must have problem solving and decision-making skills
  • Must be used to remaining calm and patient whilst working under pressure
  • Have strong organisational, people management, planning and negotiation skills