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Assistant Site Manager - Customer Care - Berks/Oxford/Wiltshire

  • Location: Oxfordshire
  • Sector: Residential
  • Position: Supervisor
  • Salary: £30000 - £35000 per annum + Pension, Healthcare and travel
  • Job type: Permanent
  • Job reference: LSH-FLoat_1501158718
Job description

Your new company
A well know local house-builder with multiple projects in the western region. Working on a wide variety and type of schemes they place a particular emphasis on their customer care / defects department and as such have a strong stable team in place servicing their customers. Due to a expansion they now seek an experienced site supervisor/customer care manager to join the team on a permanent basis.

Your new role
Working from the Oxford office you will be working with multiple teams, Your main role will be aiding various site that require additional site managers to complete deadlines. This unique role will also see you dip in and out of various roles, a further role would be managing the response to aftersale/defects incidents after they have been recorded, you will be communicating directly with the customer via phone and email, arranging visits to site, inspecting properties and validating the defect, and where necessary co-coordinating the response via individual tradesman or subcontractors. You will be working across multiple sites of varying sizes and spec, all Kent based.

What you'll need to succeed
You will need a clear understanding of current building regulations, nhbc standards and the defects/aftercare process. You will have previous experience of managing defects be it as a site manager/finishing manager/customer care manager/cow or other. You will need excellent customer facing skills and be comfortable drafting letters and emails.

What you'll get in return
A competitive salary & Package plus the chance to work in one of the largest customer care teams in Kent.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.