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Olivia Kassim
Resident Liaison Officer - Social Housing Scheme
Bradford | £26,000 - £28,000 | Permanent
Are you a people-person with a passion for making a difference in your community? Ready to be the friendly face between residents and a buzzing social housing project? Then read on - this could be your next step!
We're on the lookout for a Resident Liaison Officer to join a well-respected contractor delivering kitchen and bathroom upgrades across a busy social housing scheme in Bradford. You'll be the heart and soul of tenant engagement - making sure everyone feels heard, respected, and happy during the improvement works.
What you'll be doing:
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Acting as the go-to contact for residents before, during and after works
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Coordinating appointments, updates and feedback with buckets of empathy and efficiency
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Handling any concerns or queries with a calm, can-do attitude
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Keeping detailed records, reports and resident satisfaction feedback
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Working closely with site and project teams to ensure smooth sailing on site
What you'll bring:
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A natural flair for communication - both in person and over the phone
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Previous experience in a similar RLO or tenant liaison role
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A good understanding of the challenges in social housing refurbishment
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Organised, unflappable, and ready to roll up your sleeves when needed
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Driving licence preferred (though not essential)
Why this role?
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Join a friendly, supportive team making a real impact in people's homes
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Be part of a reputable company with long-term work in the region
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Enjoy a stable, permanent position with a salary of £26,000 - £28,000
Ready to apply or fancy a chat? Drop your CV over - we'd love to hear from you!
