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Customer Aftercare Manager

  • Location: Lancashire
  • Sector: Residential
  • Position: Aftercare Manager
  • Salary: £40000 - £45000 per annum + plus market leading package
  • Job type: Permanent
  • Job reference: MLC011_1611826359
This vacancy has now expired.
Job description

My client, a regional housing developer are searching for a Customer Aftercare Manager to join their hugely reputable business in Lancashire. This is an exciting opportunity for an ambitious individual to join a thriving company and play a key part in their ongoing growth and success.

Your responsibilities:

  • Provide day to day management of the Customer Aftercare department.
  • Ensuring seamless resolution of customer issues across the region, using efficient processes, delivered through a team that are committed to delivering outstanding Customer Service.
  • Overall responsibility for reporting on regional Customer Satisfaction and working with other departments to deliver improved customer service to their customers.
  • Provide effective management of reported customer issues, working collaboratively with site and office colleagues
  • Lead and drive the development and performance of Customer Service and the team of Aftercare Advisors and Technicians across the region
  • Effectively lead the team to work to KPI's using data and reporting methods to drive the team
  • Drive continuous customer satisfaction improvement and ways of working to ensure efficient delivery of service
  • Ensure appropriate resources are aligned to existing and future business plan requirements

The ideal candidate will have:

  • Customer Service experience
  • Housebuilding experience - good knowledge of the build process is desirable
  • Team leading / managing a team
  • Ability to build stake holder relationships
  • Creating and presenting reports using KPI's
  • Excellent communication and IT skills
  • Experience in dealing with complex customer issues (this is essential)

In return:

  • Market leading salary plus package including annual bonus scheme
  • Pension scheme
  • Company car or allowance
  • Private healthcare
  • Life insurance
  • Employee benefits
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