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I am currently recruiting for a Resident Liaison Officer on a temporary contract until October 2024. You will be working on a Social Housing Scheme which includes the installation of a sprinkler system, and a range of improved fire safety measures throughout.

Job Description

  • Understands the needs of the residents
  • Investigating and resolving all complaints
  • Facilitate communication and collaboration between departments, teams, or organisations
  • Act as a tenants advocate and representative to ensure their interests are represented and addressed
  • Identify and resolve any conflicts or issues that arise between different parties

Requirements

  • Proven experience working as a RLO.
  • Strong verbal and written communication skills to effectively convey information, ideas, and instructions to different stakeholders.
  • Ability to establish and maintain positive relationships with diverse groups of people, including executives, managers, team members, and external partners.
  • Analytic mindset with the ability to identify problems, evaluate alternatives, and propose practical solutions.
  • Proficiency in negotiation and conflict resolution techniques to manage differing opinions and reach consensus.
  • Strong organisational skills to handle multiple tasks, prioritise responsibilities, and meet deadlines.
  • Ability to work effectively in cross-functional teams and facilitate collaboration among individuals with diverse backgrounds and perspectives.
  • Meticulousness in managing information, documentation, and communication to ensure accuracy and quality.
  • Flexibility to adapt to changing circumstances, priorities, and stakeholder's needs.

For more information, call Hayley on 0114 4366366.

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