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Customer Relations Manager - Residential Developer - NW London

  • Location: North West London, London
  • Sector: Residential
  • Position: Aftercare Manager
  • Salary: £40000 - £45000 per annum + company bonus
  • Job type: Permanent
  • Job reference: Cust1_1613559206
This vacancy has now expired.
Job description

Due to continued growth, we are currently assisting a leading London residential developer in their search for a Customer Relations Manager.

You will be based on their flagship project in North West London and will be responsible for customers from exchange through to legal completion.

Responsibilities:

  • Providing formal communication to customers throughout the development journey via written letters, phone conversations, video updates and emails.
  • Ensuring you communicate with every customer at least once every 6 weeks (can be informal, message, email or call), with formal correspondence once every 2/3 months at a minimum.
  • Adding personal touches to the service where possible.
  • Ensuring database is kept up to date and is actively used by customers.
  • Co-ordinating all customer requirements and enquiries via the customer or their appointed third party agent.
  • Conducting site visits and development tours on an appointment only basis. Organising Open Days for customers to view their apartments as it is nearing completion.
  • Managing the customer choice selection process. Ensuring forms are submitted to site prior to cut-off date and default selections submitted to sales for unsold units.
  • Working with the site teams to investigate and implement purchaser extras and upgrades. Managing meetings between the inter-departmental site teams to ensure the upgrades are being executed.
  • Collating customer intelligence for the business in anticipation of legal completion.
  • Arranging and sourcing personalised completion gifts in line with the agreed budget.
  • Reporting on any financial risks in the lead up to legal completion.
  • Completing and submitting MPR reports every month & attending key meetings when required.
  • Arranging and conducting key handover appointments alongside the Customer Service Team.

This role would be particularly suitable for a Customer Relations Manager / Customer Service Manager / Customer Service Coordinator looking to progress their career in a progressive and forward thinking environment.

For further information, please apply today.

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