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Customer Service Advisor - Exeter

  • Location: Exeter, Devon
  • Sector: Residential
  • Position: Administrator
  • Salary: £9 - £12 per day
  • Job type: Contract
  • Job reference: FL-LSH_1499427485
This vacancy has now expired.
Job description

Role Overview:

This is an excellent opportunity to be working with one of the most successful and recognisable main contractors in the UK who have built a superb name in the market. The standalone partnerships division is continually evolving. Our project capabilities range from £5m to £50m with an ever increasing portfolio.

We are currently looking for a of Customer Services advisor to join an expanding team in Exeter.

Key Responsibilities:

This role has direct reporting to the Defects Manager, Customers Services Supervisor, directly employed operatives, Defects Co-Coordinator, Clients Home Buyers and Sales Team.
  • To provide an exceptional customer care service to all Galliford Try Partnerships clients.
  • To secure the release of all monies held in retention upon each contract within the shortest possible time scale.
  • To carry out remedial works operation to the clients satisfaction in accordance with the client's requirements, to programme and budget, whilst minimising costs.
  • To ensure that the works are executed in a safe manner in accordance with both safety legislation and GTP safety policy procedures.
  • To manage the customer services operations to ensure client and home buyer satisfaction and repeat business.
  • To ensure Operational teams progress defects and remedial works activities safely, efficiently and to the prescribed quality in accordance with programme, budget and other predetermined parameters by managing and supervising their functions.
  • Supervise works in progress to ensure that they are completed to a high standard.
  • To ensure that sub-contractors are fully aware of their contractual obligations under both main contract and Building Warranty providers' conditions.
  • Identify all matters arising to enable pursuit of sub-contractors, architects, and consultants and for the reimbursement of costs incurred in rectifying defects on their behalf via the contract where applicable.
  • To arrange regular internal progress meetings with the Customer Services Supervisors and Defects Mangers to set goals and objectives and formally minute each meeting for action by all attendees.
  • Recovery of abortive call costs from clients and home owners.

Experience and Qualifications:

The successful candidate will have a reputation for integrity, maturity and sound business judgement and be totally comfortable working in a team environment.
  • Good communication verbally and in written form
  • Must be a proven operational, team player who can set direction and delivery within challenging market conditions.
  • Preferable the candidate should hold a professional qualification HNC, ONC or equivalent