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Tenant Liaison Officer

  • Location: Nottingham, Nottinghamshire
  • Sector: Residential
  • Position: Tenant Liaison Officer
  • Salary: £12 - £14 per hour
  • Job type: Contract
  • Job reference: YTGW02002_1565855881
Job description

An opportunity has arisen for a Tenant Liaison Officer covering Nottingham & Derby.

The Role - Tenant Liaison Officer

As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during external upgrades.

Duties include:

  • Pre entry visits and company inductions
  • Collect tenancy agreement/approval forms
  • Liaise with Gas and Electricity and making appointments for them to visit site
  • Visiting tenants in their homes and to advise them on when and what work is being carried out
  • Act as the main point of contact and deal with any problems/queries that tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Monitor customer complaints and resolve any potential issues
  • Monitor customer satisfaction

The Experience Required - Tenant Liaison Officer

  • To qualify for the role you will ideally have experience working in a similar role