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Title: Resident / Tenant Liaison Office

  • Location: Coventry, West Midlands
  • Sector: Residential
  • Position: Administrator
  • Salary: £16000 - £24000 per annum
  • Job type: Permanent
  • Job reference: LW-N9_1513934738
This vacancy has now expired.
Job description

Purpose -

To liaise with tenants and construction staff regarding construction works and tenant needs, to ensure a safe and secure environment. Also to ensure access is achieved as planned in order to carry out the works.

Main responsibilities -
  • Brief tenants on safety and security issues.
  • Establish resident's charter.
  • Give clear understanding of works to occur to the tenants.
  • Issue notices for access.
  • Inform site team of any special needs for tenants.
  • Honest communication with tenants.
  • Hold surgeries with tenants.
  • Maintain a complaints procedure and deal with disputes and damage claims.
  • Maintain a file on each dwelling.
  • Produce and issue regular newsletter.
  • Attend community events organised.
  • Establish a behaviour code for operatives.
  • Report all defects to Project Manager and advise on any trends (common defects).
  • Organise demonstration of equipment.

Knowledge, Skills & Qualifications
  • Proficient awareness of differing cultural needs of tenants
  • Basic knowledge and understanding of contractual obligations
  • Good negotiation skills
  • Advance skill in complaints resolution
  • CSCS