Customer Care Coordinator

PSR Solutions are working with a market leading client within the Civil Engineering Sector to recruit a Customer Care Coordinator to Join their team on a 12 Month Fixed Term Contracts. This role with be based in the West Midlands Region and will involve working within Residential groundworks Projects.

Customer Care Coordinator Roles and Responsibilities

• Ensure all reported defects are recorded, actioned and closed out efficiently.
• Accountable for defects received until the job is closed.
• Complete all updates provided by site teams and Customer Care operatives and action as required.
• Plan and coordinate works with the operational team.
• Accountable for the daily movement of Customer Care operatives.
• Maintain effective communication with customers to assist in the completion of works.
• Follow up works effectively to ensure closure.
• Communicate with the Technical team to close out drainage remedial works.
• Update Contract Managers weekly to ensure follow-up on live defects.
• Support Contract Managers with regular updates on outstanding works on live sites.
• Provide regular feedback and communication on ongoing jobs to relevant persons.
• Ensure good working relationships are created and maintained.
• Provide effective communication and support to internal and external stakeholders to enable an efficient and productive service between offices, clients, customers, sites and subcontractors.
• Ensure any concerns, complaints or issues are escalated to the Customer Care Manager.
• Raise invoices, collate supporting documentation and submit these to the relevant client following completion of chargeable works.
• Chase outstanding debt with clients.
• Maintain weekly reports for clients, providing updates on outstanding works.
• Communicate with the Commercial team and follow up on outstanding pricing and defect-related queries.

Customer Care Coordinator Requirements

• Knowledge of basic construction methods.
• Understanding of delivering excellent customer service.
• Previous experience in a customer care, customer service or administration role within the construction, property or housebuilding sector would be desirable.
• Excellent customer service skills and the ability to handle complaints and difficult situations.
• Ability to identify and resolve problems in a timely manner.
• Excellent organisational and prioritisation skills.
• Excellent computer skills, including Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Clean Driving Licence.

Customer Care Coordinator Benefits

• Salary - £24,500 - £28,000 DOE
• Hours: 8am-4pm
• Based in Solihull
• 23 days holiday excluding bank holiday
• Company pension scheme
• Healthy Living Payments

If you are interested in this Customer Care Coordinator role, please apply or contact Jack Brown at PSR Solutions